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Frequently Asked Questions |
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| PLEASE READ THE FOLLOWING CAREFULLY: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| About Us: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Privacy Statement: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Sweet P Boutique is committed to protecting the privacy of our customers. Sweet P Boutique does not disclose, share or sell information customers provide, including name, address, email address or telephone number to any outside companies. Sweet P Boutique uses this information to contact you if there is a problem with your order. Sweet P Boutique uses Secure Socket Layering (SSL), the industry standard for secure online transactions, used to encrypt your credit card information. |
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| Will Sweet P Boutique confirm my online order? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Yes. If you provide your email address when placing an order, we will send you a confirmation notice within 72 hours. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| How can I check the status of an online order? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| When your item has been shipped we will e-mail a tracking number. You can use this to track your order online. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Can I send items as gifts? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Everyone loves to open presents, especially when the wrapping itself is a
treat. For just $2.95 each, your
gifts can be wrapped in our child or
holiday wrapping and tied with a ribbon. Packages are finished with gift
card with your personal message. Gift wrapping is not available on large items. If in doubt, please contact us. |
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| Do you offer gift certificates? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Gift certificates are available in any denomination. The certificate will be packaged, wrapped, and sent to either the recipient or the sender, whichever you request. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Can I place an order by Telephone? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| You can always place an order by telephone between the hours of 10:00 am-6:00 pm EST by calling 301.791.2327. If the line is busy, please try again. If we cannot answer, please leave a message and we will return the call as soon as possible but at the latest, within 24 hours. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| How can I make changes or cancel my order? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Cancellations and changes must be made no later than 24 hours from the time you have placed your order. This can be done via email or phone. When an email is received, you will receive a confirmation of the change from our Customer Service Department. Or you may call our Customer Service Department at 301.791.2327. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Return Policy | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Yes, items may be returned or exchanged within 14 days of the receipt of the
order at your own cost. We must RECEIVE the item within the 14 days of when you received your
order. The items must be returned in brand new condition with all tags still
attached. Items that have been worn, washed, or soiled are not eligible for
returns and will be sent back to the buyer. We cannot be responsible for any
damage that occurs to items after they have been worn or washed.
UNDERWEAR AND BATHING SUITS ARE NOT RETURNABLE FOR HEALTH REASONS. Prior to
returning an item, you must first contact us via email (pj@sweetpboutique.com)
to obtain an RMA (Return Merchandise Authorization). No returns will be
accepted without this number. COST OF SHIPPING WILL NOT BE CREDITED AT
ANY TIME. Original
shipping is never refunded. If your item was shipped for free we will need
to take the shipping charges out of your refund. FULL PRICE items: You will receive either a refund to your credit card if you so desire or you can request an exchange item. SALE PRICED items may be exchanged or you will receive store credit for a future purchase. DISCOUNTED ITEMS of more than 50% are considered FINAL SALES and cannot be returned. GIFT ITEMS may be returned. You may either exchange for a different item or receive a store credit. We can only give refunds to the original credit card holder (the original purchaser). FREE SHIPPING IS ALWAYS AVAILABLE ON ORDERS OF $100 OR MORE. This option will automatically appear in your Shopping Cart at check out. This option is available only if merchandise equals $100 or more in your shopping cart and the items are being shipped to a single address. This is for parcel post ground only and the $100 excludes taxes and shipping. This offer applies to U.S. delivery addresses in the 48 states only - NOT including Alaska and Hawaii. We reserve the right to change or discontinue FREE shipping at any time. SHIPPING AND HANDLING FEES ARE NON-REFUNDABLE. RETURN SHIPPING IS AT THE CUSTOMER'S EXPENSE. This will enable us to keep our shipping costs as low as possible. |
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| Fees charged to the
merchant by the credit card company are non-refundable.
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| Which credit cards do you accept? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| We accept all credit cards, debit cards, and other forms of payment on our website. These payments go through PayPal's world class security systems which helps protect your information. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Is my credit card information safe when submitting order? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Yes, your personal information is sent via a secured socket layer. Then, your information is entered into a credit card machine as seen in retail stores. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Shipping Costs: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
International Orders: |
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| You will only be charged for orders in stock. If it is out of stock or backordered, your order will be cancelled. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Your order will be shipped by United States Post Office Air Parcel Post. Average delivery time is 3 - 4 weeks. We are sorry that we cannot ship international orders Priority Mail. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Sweet P Boutique Our goal is to make your shopping experience everything you could hope for! Let us know how we are doing: pj@sweetpboutique.com Contact us: customerservice@sweetpboutique.com Call us at: 301.791.2327 If we can not come to the phone at that time, we will return your call within 24 hours |
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